Shipping policy

Order Processing:

Every LeashBloom leash and collar is handmade and carefully prepared based on your selected size, length, style, and pet-weight option.

Because each piece requires time for preparation, quality inspection, and packing, please allow 3–5 business days for your order to be processed before shipment.

Business days do not include weekends or public holidays. During holidays, periods of unusually high order volume, or other exceptional circumstances, processing may occasionally take a little longer.

Once your order has been shipped, tracking information will be provided when available.

Shipping Rates:

LeashBloom currently ships to eligible addresses within the United States.

  • Orders under $69 USD: $5.99 Standard Shipping
  • Orders of $69 USD or more: Free Standard Shipping

Shipping rates are calculated automatically at checkout based on your qualifying order value and delivery address.

If a shipping option is unavailable for your address, it will not appear during checkout.

Estimated Delivery:

  • Processing Time: 3–5 business days
  • Shipping Time: 6–10 business days
  • Estimated Total Delivery Time: 9–15 business days

The estimated total delivery time begins from the date your order is placed and includes both processing and shipping time.

Delivery estimates are not guaranteed. Shipping may occasionally be affected by carrier delays, customs processing, weather, public holidays, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

A temporary delay in tracking updates does not necessarily mean that your package has been lost.

Order Changes & Cancellations:

If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Because LeashBloom products are handmade and prepared according to your selected options, we may begin preparing your order shortly after it is placed.

Once production or order preparation has started, we may no longer be able to change or cancel the order.

We will always do our best to accommodate requests submitted within the 24-hour period, but changes cannot be guaranteed once fulfillment has begun.

Order Tracking:

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for tracking information to become active after the tracking number is created. Carrier scans may occasionally update with a delay even while your package continues moving through the delivery network.

If your tracking has not updated for an unusually long period, please contact us at contact@leashbloom.com.

Shipping Address:

Please make sure your shipping address is complete and accurate before placing your order, including your recipient name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.

If you notice an address error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your address before shipment, but we cannot guarantee that changes can be made once your order has been processed or transferred to the shipping carrier.

Additional shipping costs may apply if a package needs to be shipped again because of an incorrect or incomplete address provided at checkout.

Delayed or Lost Packages:

Occasionally, shipping carriers may experience delays that are outside LeashBloom's control.

If your package appears significantly delayed, please contact us and we will help review the available tracking information and assist with a carrier inquiry where appropriate.

If a shipment is confirmed as lost after investigation, we will work with you toward an appropriate resolution.

Please do not assume a shipment is lost simply because tracking has temporarily stopped updating.

Delivered but Not Received:

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Around your delivery location
  • With household members or neighbors
  • Your building reception, mailroom, or property manager where applicable
  • That the shipping address on your order is correct
  • With the local delivery carrier

If you still cannot locate the package, please contact us and we will review the available tracking information with you.

Damaged Packages:

If your order arrives damaged during shipping, please contact us as soon as possible.

Please keep the original packaging and provide clear photos of the shipping package, shipping label, damaged product, and any visible damage to the packaging.

We will review the situation and provide the appropriate next steps.

Returned or Undeliverable Packages:

Packages may occasionally be returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, an unclaimed package, carrier restrictions, or other delivery issues.

If your package is returned as undeliverable, please contact us so we can review the available options.

Additional shipping charges may apply if an order needs to be shipped again because of an incorrect address, delivery refusal, or another issue not caused by LeashBloom or the shipping carrier.

Customs, Duties & Taxes:

Cross-border shipments may be subject to customs procedures, import duties, taxes, brokerage charges, or other government-imposed fees depending on the destination, applicable laws, and shipping method.

Unless expressly stated otherwise at checkout or as part of the applicable shipping method, any import duties, taxes, customs charges, or similar government-imposed fees that may apply are the responsibility of the recipient.

Customs processing may occasionally affect estimated delivery times.

Multiple-Item Orders:

Whenever possible, products from the same order will be shipped together.

In some circumstances, an order may be divided into more than one shipment because of packaging requirements, fulfillment arrangements, inventory availability, or carrier limitations.

If your order is shipped separately, additional tracking information may be provided where available.

Contact Us:

If you have any questions about shipping, delivery, tracking, or your order, please contact:

LeashBloom
Email: contact@leashbloom.com
Website: leashbloom.com