Refund policy

Handmade and Made-to-Order Products

Every LeashBloom product is handmade and made to order based on the selections provided when an order is placed.

Because production begins specifically for each customer, all sales are final. We do not accept returns, exchanges, or refunds for changes of mind, incorrect size or color selections, ordering mistakes, or other reasons unrelated to a product issue caused by LeashBloom.

Damaged, Defective, or Incorrect Items

The final-sale policy does not apply if your item arrives damaged, has a manufacturing defect, is incorrect, or does not match your order due to an error on our part.

If you experience one of these issues, please contact us within 48 hours of delivery at contact@leashbloom.com. Requests submitted after this period may not be eligible for review.

Information Required

To help us review your request, please include:

  • Your order number
  • A clear description of the issue
  • Clear photos of the complete product and the affected area
  • Photos of the packaging and shipping label, if the item arrived damaged

Return Authorization

Please do not return an item without contacting us first. Returns sent without prior authorization may not be accepted.

If your request is approved and a return is required, we will provide return instructions. When the issue is confirmed to be the responsibility of LeashBloom, we will cover the reasonable return shipping cost.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome of our review.

If the refund is approved, it will be issued to your original payment method. Please allow 3–5 business days for LeashBloom to process the refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Items Not Covered

Returns or refunds are not available for:

  • Changes of mind
  • Incorrect size, color, length, or other selections made by the customer
  • Normal wear and tear
  • Damage caused by chewing, scratching, pulling, or other pet-related behavior
  • Damage caused by misuse, improper care, accidents, or unauthorized alterations
  • Minor variations resulting from the handmade nature of the product

Applicable Consumer Rights

Nothing in this Refund Policy limits any rights or remedies available to you under applicable law.

Contact Us

For questions about a damaged, defective, or incorrect item, please contact us at contact@leashbloom.com.